Frequently asked questions

ACCESSORIES, INTIMATES, SALE OR DISCOUNTED ITEMS, INCLUDING ORDERS USING A SPECIAL DISCOUNT CODE ON A SALE DAY, OR ARE on SALE. NO RETURNS OR EXCHANGES.

We do not offer money back returns. Once we receive your returned package a member from our return department team will inspect and issue you an online credit if accepted.

Any customers that do not follow by terms and conditions will have a 20% penalty/restock fee applied to their refund.

 

Orders that are shipped free: Shipping fees will be deducted from theonline credit upon return.

Original shipping fees are non-refundable and return shipping costs are the customer's responsibility.

The Boutique does not provide return shipping labels.

 A 15% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

The Boutique is not responsible for lost or stolen packages that states delivered inside a mailbox of the shipping address the customer inputs at checkout.

Double check that you input the correct information for shipping purposes. Please keep in mind billing and shipping addresses MUST be the same.

We do not ship to PO BOX, APO, or Postal Boxes. Orders will only ship to a home or buisness address.

All merchandise is inspected thoroughly before shipping. We cannot take fault on damaged items after they are worn. You must notify us within 48 hours of receiving your package if there are any manufacture defects or an item is broken.

Buttons & Zippers are tested before fulfilling an order to reassure they are working properly. We cannot take fault if a zipper is forced broken while trying on. We're also not liable for stress tears on the seam of an item if being forced on or fitting too snug.

Customer pays for shipping both ways if an item has to be returned. If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. If it has exceeded the total days we allow for a return we cannot issue credit or in any case cancel the order.

We as merchants are not liable for an undelivered package due to incorrect shipping address of being left unclaimed at the post office.If refused or returned to us.. there will be a 15% restocking fee.

 

EXCESSIVE RETURNS:
If you have an excessive amount of returns a 15% restocking fee will apply to your credit. If we feel it is becoming overly excessive, we will review your account at that time and we will make the decision to refuse service to you moving forward.

PAYPAL CREDIT RETURNS:

If your return is approved by following the guidelines of this return policy: You will still need to complete your agreement / installments with Paypal. Paypal Credit will not refund any portion of your installments for returns with us. A full credit for the item(s) will be provided to you immediately after your return is processed. Therefore, a full payment of the agreed installments with Paypal is required to keep a good standing with them

INTERNATIONAL CUSTOMERS:
If your package is held at the post office more than likely custom import fees are due. You would need to cover the fees in order to retrieve the package. If the package is sent back to us we will notify you to reattempt delivery. Shipping rates apply. At that time we cannot cancel nor credit the order, as it would’ve fell well outside the allowable days. We as merchants are not liable for an undelivered package due to incorrect shipping address of being left unclaimed at the post office.

 

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Call @ 617-506-8523